We were really pleased with them. We paid more than the Big Deal amount because we had extra work; we additionally had the outlets moved forward so that there would not be a gap between the plate and the tile behind it. It was an extra $125; that was something that we wanted them to do instead of doing it ourselves. We would definitely recommend them to others. The owner of the company was very hands on, on the phone with my husband; explaining things, answering questions, and giving his opinion on what would work and what would not as far as the design goes. When it was finished, we had a couple of questions about part of the design and he answered our questions and our concerns. It was definitely a good experience.